Privacy Policy

At NovaTech Academy, located in the heart of Palo Alto, California, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, and share your information when you use our website, enroll in our courses, or otherwise interact with us. This policy is effective as of October 26, 2023.

1. Data Collection

We collect various types of information to provide and improve our services. The types of data we collect include:

• Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide when you register for an account, enroll in a course, or contact us.
• Payment Information: When you make a payment for our courses or services, we collect your payment information, such as your credit card details or other financial account information. This information is securely processed by our trusted payment gateway providers.
• Demographic Information: We may collect demographic information such as your age, gender, education level, and interests to better understand our student population and tailor our services to your needs.
• Technical Information: We automatically collect certain technical information when you visit our website, such as your IP address, browser type, operating system, device information, and browsing activity. This information is used to analyze website traffic, improve our website's performance, and prevent fraud.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior on our website. Cookies are small data files that are stored on your device and allow us to recognize you when you return to our website. You can control the use of cookies through your browser settings. Please see our Cookies Policy for more information.
• Communications: We retain records of your communications with us, including emails, chat logs, and phone calls, to provide customer support and improve our services.

2. Data Usage

We use the collected data for various purposes, including:

• Providing and Improving Services: We use your information to provide you with access to our courses, personalize your learning experience, and improve our website and services.
• Processing Payments: We use your payment information to process your payments for our courses and services.
• Communicating with You: We use your contact information to communicate with you about your account, course updates, promotions, and other important information.
• Analyzing Website Traffic: We use technical information and cookies to analyze website traffic, track user behavior, and improve our website's performance.
• Marketing and Advertising: With your consent, we may use your information to send you marketing and advertising materials about our courses and services. You can opt-out of receiving these materials at any time.
• Legal Compliance: We may use your information to comply with applicable laws and regulations, respond to legal requests, and protect our rights and interests.
• Research and Development: We may use anonymized and aggregated data for research and development purposes to improve our courses and develop new offerings.

3. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your sensitive information during transmission and storage.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
• Employee Training: We train our employees on data privacy and security best practices.
• Data Breach Response Plan: We have a data breach response plan in place to address any security incidents promptly and effectively.

Despite our best efforts, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

4. Cookie Policy

Our website uses cookies to enhance your browsing experience. By using our website, you consent to the use of cookies in accordance with our Cookies Policy. Cookies are small text files that are stored on your device and used to collect information about your browsing behavior. We use cookies for various purposes, including:

• Essential Cookies: These cookies are necessary for the operation of our website and allow you to access essential features.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and how long you spend on each page. This information is used to improve our website's performance.
• Functionality Cookies: These cookies allow our website to remember your preferences, such as your language settings and login information.
• Advertising Cookies: These cookies are used to deliver targeted advertising to you based on your browsing behavior.

You can control the use of cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect your ability to use certain features of our website.

5. Data Sharing

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with trusted service providers who assist us with various operations, such as payment processing, data analytics, and marketing. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with business partners who offer complementary products or services that may be of interest to you. With your consent, these partners may contact you directly about their offerings.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer and provide you with the opportunity to opt-out.

We do not sell your personal information to third parties for their marketing purposes.

6. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
• Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.

To exercise your rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe.

7. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website and services after the posting of changes constitutes your acceptance of the updated Privacy Policy.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

NovaTech Academy
325 Forest Avenue
Palo Alto, CA 94301
Email: [email protected]
Phone: (650) 555-8324

Our Data Protection Officer is Dr. Eleanor Vance, who can be reached at the above email address.